At Elite Etching, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Artwork: We are pleased to create custom artwork or to use artwork provided by you. Custom artwork pricing begins at $165.00 for the initial design and $55.00 per additional hour. Changes to an approved proof are $65.00 per hour.
Proof: We pay great attention to detail and take multiple steps to ensure that the design you choose is the design you get. If you order requires a proof before we produce your special piece we will email you a proof of the design. It is your responsibility to make any necessary corrections and inform us. We will not produce a custom order without a signed proof. Once we receive your signed proof we will schedule you order for production. Any changes once the signed proof has been received by us may result in additional charges. If the order has already been produced we will be happy to create an additional order, however, you are responsible for payment for the original order as well as additional orders. There are no refunds or credits on proof approved orders.
Copyrights are a big deal. If you provide the artwork please also provide confirmation that the artwork you provide is your own or written proof of permission to use. We will not knowingly violate a copyright. A copyright violation may have legal consequences for you.
Refunds/Credits: Refunds may be issued only in the event an order produced differs from the order approved by the customer. No refund or credit will be issued for proof approved orders.
Right of Refusal: We reserve the right to refuse to produce any order which we determine to include elements which are, in our sole judgement, illegal, vulgar, lewd, sexually suggestive, or which may be offensive. We reserve the right to make final determination about whether or not to produce any product or order. If you've already paid for an order which is declined you may choose to revise the design or to receive a refund.